Terms of Service

Our main priority is customer satisfaction. We want you to be fully satisfied with your purchase. All items are fully refundable and exchangeable within 30 days of purchase.

How To Return or Exchange Items:

E-mail us at info@instagems.net stating that you want to return an item. Please include order number and reason for returning the item.

Once the e-mail has been received customer service will send further instructions on how and where to ship the item.

To qualify for a refund, items must be returned in original condition, including the original packaging and documentation. Do not mark or deface any of the packaging. Any items that do not meet these requirements may not returned.
Fine Jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. All Fine Jewelry must be returned in new, unworn condition, and will undergo quality checks. All returns must be received within 30-days from date of purchase; otherwise they will not be accepted.

After receiving and inspecting the merchandise, we will issue the refund to the original form of payment minus original shipping costs.